What is a refund voucher?

A refund voucher is an electronic deduction code, that is equivalent-in terms of store credit- to the amount you paid for your returned item. This code is only sent to your registered email address upon completion of the return and inspection process, for security reasons.

You are entitled for a refund voucher (if you have returned an item that was inspected and validated to be as per the return claim), in which you paid through "cash on delivery" mode of payment. This refund is redeemable on our website for the price of the item(s) you returned. 

Note: This refund voucher can be used only once! If there is a balance remaining from your voucher; contact us at our numbers at 9200 1 9234 (KSA) / 800449234 (UAE) / +965 1820 011 (Kuwait) / +97317330434 (Bahrain), and we will request a new refund voucher with the remaining balance.