How can I return an item?

If you are not 100% satisfied with your purchase from Wadi, simply follow the steps below to return an item:

  • Contact our customer service team or call us at our toll-free numbers to initiate the process.
  • We will log your return request and get your item picked up. We won’t keep you waiting!
  • If your item is to be picked up by
    1. Aramex/SMSA- We will send you the Airway Bill number via mail and you have to print the AWB and paste it on your packaging. You might have the option to drop the item at their delivery center for a faster return.
    2. LastMile- You don’t have to worry about anything, just keep your package ready and wait for our courier partner’s call.
  • We will keep you updated during this process through texts/emails. You can also track through your return Airway Bill number.
  • Once the order is picked up we will refund your amount depending upon your payment method. please note that COD and shipping charges are not refundable, as they go to the courier company.

 

Note: If you prefer replacement of your item then you have neither to pay extra for COD and shipping fees again nor the price difference (Only valid if you are replacing with an exact same product).