Am I eligible to get my money back?
Yes, you do!
When you return an item, it will take us 5 business days at the most to assess the refund eligibility against the return claim. We have 2 refund methods:
Wadi Wallet refund:
In this refund mode, we will credit your money to your Wadi Wallet, which is available immediately for spending on your next purchase. Usually, we will not take more than 4-5 business days to inspect the returned item and credit your wallet account (if your return claim is valid).
Note: for technical reasons, once the amount has been refunded to your wallet, we will not be able to take it back or change the refund method.
Credit/Debit Card refund:
In this refund mode, once you hand over the item to the courier company, the returned item will be inspected and, if return claim was found to be valid (only for damaged items), we will start the refund process from our end. Returning and inspecting the items takes 5 business days, and banking processes usually take up to an additional 14 business days for the amount to be credited to your card account.
We can only refund in the markets we serve in.
For the customers who left KSA/UAE we have the below alternatives:
- They can provide the bank details of any family member or friend who has bank account in KSA/ UAE.
- Western Union Money Transfer (at the discretion of Wadi only).
Cash on Delivery (COD) refund:
We will issue you a refund voucher only; which is redeemable on our website for the price of the item(s) you returned. This refund voucher will be issued within 4-5 business days (upon inspection completion of your returned item and your claim is valid) you can use this refund voucher for your subsequent purchases.