Do I get a refund? Do I get my money back?

Yes, you do! 

 

If the amount returned through wadi wallet, it will not take more than 24/48 hours to reflect in your wallet account.

Note: once the amount has been refunded to your wallet, we are unable to take it back or change the refund method as this is an automated process.

For credit/debit card:  

Once you hand over the item to the courier company, we will start the refund process from our end. As per the bank process; it may take up to 10 days for the amount to be reflected in your bank account.

 

NOTE:

We can only refund in our operational countries.
 
And for the customers who left KSA/UAE we have below mentioned alternatives: 
 
1. They can share Bank details of any family member or friend who has bank account in KSA/ UAE. 
 
2. Western Union Money Transfer.

 

For Cash on Delivery (COD):

We will issue you a refund voucher; which is redeemable on our website for the price of the item(s) you returned. This refund voucher is issued within 24 - 48 hrs once the item is picked up. You can use this refund voucher for your subsequent purchases.