Do I get a refund? Do I get my money back?

Yes, you do! 


If the amount returned through wadi wallet, it will not take more than 24/48 hours to reflect in your wallet account.

Note: once the amount has been refunded to your wallet, we are unable to take it back or change the refund method as this is an automated process.

For credit/debit card:  

Once you hand over the item to the courier company, we will start the refund process from our end. As per the bank process; it may take up to 10 days for the amount to be reflected in your bank account.



We can only refund in our operational countries.
And for the customers who left KSA/UAE we have below mentioned alternatives: 
1. They can share Bank details of any family member or friend who has bank account in KSA/ UAE. 
2. Western Union Money Transfer.


For Cash on Delivery (COD):

We will issue you a refund voucher; which is redeemable on our website for the price of the item(s) you returned. This refund voucher is issued within 24 - 48 hrs once the item is picked up. You can use this refund voucher for your subsequent purchases.