I have changed my mind. Can I still cancel an order before I receive the item?

At Wadi, the most important thing for us is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that the sooner you inform us the better! Cancellations depend on the current fulfilment stage of your order, and weather it has been shipped or not.

If the order has not been shipped:

  • To cancel your order, write to us at service@wadi.com or give us a call to initiate the process and we will take care of everything!

    KSA - 9200 1 9234
    UAE - 800449234
  • Kuwait - 9619200 hiwadi
  • Bahrain - 9619200 hiwadi
  • Oman - 9619200 hiwadi
  • Our team might ask you the reason for cancellation and feedback so that we can serve you better in future.

If the order has been shipped: 

  • Once the order is shipped by our courier partner, it will be difficult at our end to cancel your order. However, you may still inform us about the cancellation and we will inform our courier partner to cancel the shipment containing your order. Please note, however, that cancellation in this case will take longer.
  • If a delivery attempts by our courier partner is made post-cancellation, please attend their call and refuse to receive the order by citing proper reasons.


Note: in case your order was prepaid, give us a call and we will start the cancellation and credit card refund process.