I have changed my mind. Can I still cancel an order before I receive the item?
At Wadi, the most important thing for us is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that the sooner you inform us the better! Cancellations depend on whether your order has been shipped or not.
If the order hasn't been shipped (Takes 2 -3 business days, post order placement):
- To cancel your order, write to us or give us a call
9200 1 9234 (KSA) / 800449234 (UAE) to initiate the process and we will take care of everything!
- Our team might ask you the reason for cancellation and feedback so that we can serve you better in future.
If the order has been shipped:
- Once the order is shipped by our courier partner, it will be difficult at our end to cancel your order.
- However, you may still inform us about the cancellation and we will raise a request to our courier partner to cancel the order.
- Even then if the there are delivery attempts by our courier partner please attend their call and refuse to receive the order by citing proper reasons