My credit card details have been rejected, what do I do?

Double check the following common mistakes:

Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.

In order to avail of 3D secure authentication, you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure.

Enter the following fields correctly

  • Card number
  • Name on card
  • CVV code (three-digit number on the back of card)
  • Expiry date

Is there sufficient limit on your credit card?

If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.